Privacy Policy
1. Identification.
1.1. Feel The City Group, SL. (hereinafter, FTC); EIN: B90206152; registered office at Almirante Lobo, 2 - 4th Floor, Left, Seville (41001), Seville, Spain; phone +34 600 124 206 (WhatsApp only); and email address info@feelthecitytours.com; is the owner of the website located at https://catedraldesevilla.com/ and of its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person accessing this Website (hereinafter, the User) confirms that they are at least the minimum legal age to give consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal notice, this privacy policy, and its cookie policy, as well as any specific conditions established for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website.
2. Personal data processing as controller.
2.1. Below you will find extended information regarding the different processing activities carried out by FTC as the data controller.
| Processing related to phone calls. | |
|---|---|
| Who is responsible for processing your data? | FTC (see section 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your purchase of tickets (right of access and complementary services) for the tours offered on this Website and sending you communications related to our services via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data are retained while we handle what was indicated in your call, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, that processing is necessary for the purposes of the legitimate interests pursued by the controller. |
| Who will your data be shared with? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the stated purpose. |
| What are your rights when you provide us your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (see section 5 for more information). |
| What data must you provide? | You are not required to provide any data to contact us via phone calls. |
| Processing related to emails. | |
|---|---|
| Who is responsible for processing your data? | FTC (see section 1.1 for more information). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing what is indicated in your email. |
| How long will we keep your data? | Personal data are retained while we handle what is indicated in your email, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| Who will your data be shared with? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the stated purpose. |
| What are your rights when you provide us your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (see section 5 for more information). |
| What data must you provide? | You are not required to provide any data to contact us via email. |
| Processing related to participation on social networks. | |
|---|---|
| Who is responsible for processing your data? | FTC (see section 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing social network contacts. |
| How long will we keep your data? | The personal data you provide will be kept while we manage your communication, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| Who will your data be shared with? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the stated purpose. |
| What are your rights when you provide us your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (see section 5 for more information). |
| What data must you provide? | You are not required to provide any data to contact us through social networks. |
| Processing related to the ticket reservation section. | |
|---|---|
| Who is responsible for processing your data? | FTC (see section 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your purchase of tickets (right of access and complementary services) for the tours offered on this Website and sending you communications related to this management via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data are retained while we manage your ticket reservation, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose, such as communicating with the monument’s manager. |
| Who will your data be shared with? | Data will not be disclosed to third parties, except due to a legal obligation or your prior authorization. |
| What are your rights when you provide us your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (see section 5 for more information). |
| What data must you provide? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the information request cannot be sent. |
| Processing related to information requests. | |
|---|---|
| Who is responsible for processing your data? | FTC (see section 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of handling your information request. |
| How long will we keep your data? | Personal data are retained while we manage your ticket reservation, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is that it is necessary to take pre-contractual measures at the request of the data subject. |
| Who will your data be shared with? | Data will not be disclosed to third parties, except due to a legal obligation or your prior authorization. |
| What are your rights when you provide us your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (see section 5 for more information). |
| What data must you provide? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, you will not be able to submit the request to keep you informed. |
3. Social networks.
3.1. By accessing FTC’s social media accounts, the User accepts the processing of their personal data by those platforms in accordance with their privacy policies:
4. Warranty.
4.1. The User guarantees that the data provided are true, accurate, complete, and up to date, being responsible for any damage or harm, direct or indirect, that may arise as a consequence of failing to comply with this obligation.
4.2. If the data provided belong to a third party, the User guarantees that they have informed said third party and obtained their authorization to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as the data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning them are being processed and, if so, the right to access those personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning them, and to have incomplete personal data completed, including by means of a supplementary statement.
- Right to erasure: the right to obtain without undue delay the erasure of personal data concerning them.
- Right to restriction of processing: the right to obtain restriction of data processing.
- Right to data portability: the right to receive the personal data concerning them in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance from the controller to which the data have been provided.
- Right to object: the right to object at any time, on grounds relating to their particular situation, to processing of personal data concerning them.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before FTC by writing to reservas@feelthecitytours.com.
Consent for the use of cookies.
For our website to function properly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website, and to document it appropriately, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com, referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only those cookies you have consented to are activated and to document this appropriately. The processed data are stored until the predefined storage period expires or until you request the deletion of the data. Notwithstanding the foregoing, certain mandatory statutory retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyze traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us optimize it. The information collected by these cookies may include data about your device, browser, and activities on our website.
For more information about how Google uses cookies and how you can manage cookie settings, we recommend visiting the Google Privacy Policy.
Data Processing Agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law that ensures the data of our website visitors are processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data are collected:
- Your consent or the withdrawal thereof
- Your anonymized IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the webpage where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner