Can I buy tickets online for the Prado Museum?

Yes, you can buy your tickets on our website. To do this you should select a date and time of the visit and the audioguide language.

What documentation do I need for access to Prado Museum?

To access the Prado Museum, you must present the corresponding ticket, either in digital or printed format.

Is there a cloakroom service at the Prado Museum?

Yes, the Prado Museum offers a free cloakroom service where visitors can leave coats and personal items that cannot be taken into the exhibition rooms. This service is available at all museum entrances.

If I book a Prado Museum Guided Tour, is the ticket included?

Yes, reservations that include a guided tour generally cover both the guide service and the museum entrance.

Frequently Asked Questions about the Royal Alcázar of Seville

Is the entrance ticket to the Alcázar of Seville included?

Yes, all our products include the entrance ticket to the monument (except for the purchase of the audio guide only).

Is the entrance ticket to the Alcázar of Seville included when I book a Guided Tour of the Real Alcázar?

If you make a reservation request that includes a guided tour of the Real Alcázar, you will not receive your tickets via email. Once your reservation has been confirmed, you must go to the meeting point indicated in the confirmation email on the day and time of your guided tour (15 minutes before the tour starts). There you will receive your tickets from our staff and you can start the tour with your guide.

Is the ticket to the Alcázar of Seville included when I book a product with audio guide?

If you request a reservation with an audio guide, you must follow the instructions indicated in the confirmation email to download or collect it.

What documentation do I need to access the Alcázar of Seville?

It is essential to bring with you the original physical ID card (DNI) or passport to visit the Alcazar of Seville.

Can I take the tickets to the Royal Palace of Seville in digital format?

Yes, no problem. They can be presented in any digital format as long as the QR code is legible.

Can I change or cancel the tickets to the Alcazar of Seville?

Once the reservation request has been made, tickets cannot be modified or canceled, except in very specific cases indicated in the official regulations of the Royal Alcázar.

Can I take advantage of the right of withdrawal?

No, as established in Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. As stated in Article 103, regarding exceptions to the right of withdrawal:
1. The provision of services related to leisure activities, if the contracts provide for a specific date or period of execution.

Is it possible to eat inside the Royal Palace of Seville?

No, eating is not allowed inside the Alcázar of Seville. However, there are designated areas where you can eat or rest.

Do children need tickets to access the Alcazar of Seville?

Everyone needs tickets for access, regardless of age. Without a ticket you will not be able to access the monument.

Is there a left-luggage service at the Alcázar Palace of Seville?

There are no lockers available at the Real Alcazar.

Can the visit to the Alcazar of Seville be cancelled in case of rain?

No, the visit takes place in any weather conditions.

What happens if the Alcazar of Seville is closed to the public?

On rare occasions, the monument notifies us of its closure with very little notice. In this case, we can reschedule you for another day or refund 100% of your money. The closure of the monument is a rare occurrence.