Can I buy tickets online for the Prado Museum?

Yes, you can buy your tickets on our website. To do this you should select a date and time of the visit and the audioguide language.

What documentation do I need for access to Prado Museum?

To access the Prado Museum, you must present the corresponding ticket, either in digital or printed format.

Is there a cloakroom service at the Prado Museum?

Yes, the Prado Museum offers a free cloakroom service where visitors can leave coats and personal items that cannot be taken into the exhibition rooms. This service is available at all museum entrances.

If I book a Prado Museum Guided Tour, is the ticket included?

Yes, reservations that include a guided tour generally cover both the guide service and the museum entrance.

Official Audioguide of the Alcázar of Seville Palace

Discover the Only Official Audioguide of the Real Alcazar of Seville

The Royal Alcázar of Seville audio guide is a project that combines the virtual with the real. Thanks to a collaboration we have carried out with Alsa, the Royal Alcázar of Seville has once again offered audio guides and access to the Royal High Quarters.

After the bidding process by the Seville City Council, the temporary union of companies composed of Viajes Alsa and Pancho Tours has secured the exclusive concession for audio guide services, radioguides, and other devices for visiting the Royal Alcázar of Seville.

Discover the Alcázar on a virtual journey with our app and learn about the history of this monument in an enjoyable, fun, and self-paced manner. Explore all the rooms with 360º videos and navigate as many times as you want.

A virtual experience that you can have on your computer or mobile devices. It is available in 6 different languages: Spanish, English, French, Italian, German, and Chinese. Our audio guide is different from others you may have found in other museums and monuments, as it is a complete and unique audiovisual tour of the Royal Alcázar of Seville. Enjoy it from anywhere in the world, or if you prefer, make a physical visit to this fantastic monument and complement it with our audio guide. Take it home as a souvenir of the monument and enjoy it whenever you wish.

Advantages of taking an Audioguided Tour of the Alcázar of Seville

We would highlight two advantages of our Royal Alcázar of Seville audio guide:

If, in addition to purchasing the audio guide, you buy tickets to the Alcázar of Seville, you can visit this palace as your own guide, without the need to be in a group and enjoying every detail at your own pace.
If you have ever visited the Alcázar and want to remember it, or if you want to visit but cannot come to Seville, our audio guide is the perfect solution. Take a virtual stroll through one of Seville's most visited monuments and have a lifelong memory.

Audioguide Real Alcázar of Seville without tickets

We have exclusive sales rights for this product with the Royal Alcázar of Seville. Many users have asked us why we sell Royal Alcázar Audio Guides without tickets. On one hand, being a virtual product, it does not necessarily have to be tied to a physical visit to the Alcázar of Seville. If for some reason you haven't been able to visit the monument, you can take the virtual tour from your computer comfortably at home.

Another reason is that some users, such as those born in Seville, disabled individuals, or ICOMOS members, have free access to the palace. Therefore, they may only be interested in purchasing the Audio Guide.

The Royal Alcázar of Seville Audio Guide without Tickets Includes:

Texts and audios available in 6 languages: Spanish, English, French, Italian, German, and Chinese.
HD videos of the 30 rooms of the Alcázar of Seville.
Explanatory audio guide of the Royal Alcázar.
Exclusive playlist of flamenco masters.
360º virtual tour of the monument.
Compatible with iOS and Android devices.
Also available on the website for a virtual visit from home.

The Royal Alcázar of Seville Audio Guide with Tickets Includes:

It is the same product as before, but this time it includes tickets to the Royal Alcázar of Seville. For all those who want to visit it physically and keep a memory to relive the visit, share it with friends and family.

Texts and audios available in 6 languages: Spanish - English - French - Italian – Chinese
HD videos of the 30 rooms of the Alcázar of Seville.
Explanatory audio guide of the Royal Alcázar.
Exclusive playlist of flamenco masters.
360º virtual tour of the monument
Compatible with iOS and Android devices.
Also available on the website for a virtual visit from home

How to Buy Tickets for the Royal Palace of Seville

We would highlight two advantages of our Royal Alcázar of Seville audio guide:

1. You will receive a confirmation email with your reservation details, followed by another email to download the audio guide (APP) on your phone and activate it with the provided code. There is a unique email and code for each person.

2. Next, you will receive an email with a mandatory form to enter your personal details and ID or Passport information required for purchasing tickets to the Royal Alcázar.

3. Finally, you will receive an email with the tickets to access the Royal Alcázar at the selected time. This email may take up to 24 hours to arrive.

Main differences between our Audioguide of the Real Alcázar of Seville and the QR codes of the rooms

Currently, the Royal Alcázar of Seville offers a free QR code service. Our audio guide differs mainly in:

Listenable as many times as you want, from anywhere on your mobile device or computer.
Includes extras such as HD videos, 360º virtual tour, and a flamenco playlist, which the QR codes do not offer.
A more entertaining and detailed experience, with a pleasant narration that tells stories and curiosities about the monument.